The role of the leader has evolved. Tom Feeney, president and CEO of Safelite Auto Glass, recently validated that point for me. He stated, “It is not longer enough to merely direct action; today we must inspire and empower belief which requires us to build more trusting relationships with people than ever before.”
Excerpt from The Relationship Engine by Ed Wallace
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Since our initial launch of RQ for Salesforce at Dreamforce 2012 a couple of weeks ago, I have been thinking a lot about trust. MarcBenioff said (I’m paraphrasing) that at the end of the day, we are all working to build trust with our customers, partners, and the marketplace and he’s right. But what is trust and why is it critical to establishing quality relationships that drive measurable results?
This article is by Chris Malone, chief advisory officer of The Relational Capital Group, a research-based, brand relationship marketing firm located in Philadelphia.
This article is by Chris Malone, chief advisory officer of The Relational Capital Group, a research-based, brand relationship marketing firm located in Philadelphia.
This article is by Chris Malone, chief advisory officer of The Relational Capital Group, a research-based, brand relationship marketing firm located in Philadelphia.
This article is by Chris Malone, chief advisory officer of The Relational Capital Group, a research-based, brand relationship marketing firm located in Philadelphia.
Chris addresses the impact that the recall had on consumer perceptions of the brand. November 2010.
http://www.marketwatch.com/story/childrens-tylenol-returns-to-shelves-2010-11-17-183900
